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Privacy Policy

Introduction

Welcome to Holidhey Ltd. We are committed to protecting your personal information and being transparent about how we handle it. This privacy policy explains the types of data we collect, why we collect it, how it is used, and the measures we take to safeguard your information.

Who We Are

Holidhey Ltd is a UK-based property management and holiday rental business. Our website address is www.holidhey.com.

We manage stays on behalf of property owners, providing guests with a safe, reliable, and enjoyable experience.

Personal Data We Collect

We may collect the following types of personal information:

Name and contact details — for communication, booking management, and verification.
Address — for billing or rental-related purposes.
Date of birth — for age and identity verification where required.
Payment information — to process bookings securely.
Website usage data — such as cookies or analytics to improve user experience.
Photos or video recordings — from CCTV systems used for security at certain properties.
Identification documents — to verify guest identity in accordance with our rental policies.
Feedback, compliments, or complaints — to help us improve our services.

How We Use Your Data

We use your personal information to:

Provide services — such as processing bookings, managing stays, and supporting guests.
Meet legal obligations — including requirements related to property management and safety.
Send updates or marketing — such as service notifications or offers (only where permitted).
Enhance security — including the use of CCTV to prevent crime and protect guests and property.

Lawful Bases for Processing

We process your personal data under the following lawful bases:

Consent — when you have agreed to specific uses of your data.
Contract — when processing is necessary to fulfil a booking or agreement with you.
Legal obligation — when we must comply with applicable laws or regulations.
Legitimate interests — such as ensuring property security or improving our services.

Sub-Processors and Third Parties

To operate our business, we may share relevant personal data with trusted third-party service providers, including but not limited to:

Wix, Guesty, Typeform, Email services — for website functionality, communication, and form submissions.
Airbnb, Booking.com, Plum Guide, VRBO, TravelStaytion — when bookings occur via external platforms.
Insurance providers or authorised agents — where necessary for claims or incident reporting.

These organisations help us manage bookings, communication, and operations. We only share the information necessary to perform their services.

Data Security

We take data security seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

CCTV and Security Measures

CCTV usage — Cameras may operate in external or communal areas of certain properties for safety and crime prevention. Clear signage is provided where CCTV is in use.
Guest responsibilities — Guests must comply with our security policies, including providing valid identification and agreeing to our terms.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at enquiries@holidhey.com.

How to Make a Complaint

If you are concerned about how we handle your personal data, you have the right to contact the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Website: ICO Complaints
Phone: 0303 123 1113
Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AZ

Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted on our website, and we may contact you by email where appropriate.

Contact Us

If you have any questions about this policy or how we handle your personal data, you can contact us at:

Email: enquiries@holidhey.com

Post: Holidhey Ltd, Childgrove, Devonshire Road, Weybridge, KT13 8HB

Effective Date: December 2025Enter some text...

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﻿Privacy Policy

Privacy Policy